Support Tickets Management

How to Add/Update Reply Templates?

? From the home page, go to the menu bar. ? Scroll to the bottom of the list. ? Click on "SETTING". ? Go to TICKET SETTINGS > Reply Templates ? Add New Reply Template ? Click On "SAVE"
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How to Add/Update Ticket Channel?

? From the home page, go to the menu bar. ? Scroll to the bottom of the list. ? Click on "SETTING"? Go to TICKET SETTINGS > Ticket Channel ? Add New Ticket Channel ? Click On "SAVE"
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How to Add/Update Ticket Type?

? From the home page, go to the menu bar. ? Scroll to the bottom of the list. ? Click on "SETTING". ? Go to TICKET SETTINGS > Ticket Types ? Add New Ticket Type ? Click On "SAVE"
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How to Add/Update Ticket Agent?

? From the home page, go to the menu bar. ? Scroll to the bottom of the list. ? Click on "SETTING". ? Go to TICKET SETTINGS > Ticket Agents ? Add New Agent From the Dropdown ? Click On
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How to add Ticket Template?

From the home page, go to the menu bar. Click on "TICKETS"Go to "TICKET SETTING"Select "REPLY TEMPLATE"Click on "Add New Template"Fill in the ticket heading. Fill in the template text. Click on
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How to add Ticket Channel?

From the home page, go to the menu bar. Click on "TICKETS"Go to "TICKET SETTING"Select "TICKET CHANNEL"Click on "Add New Ticket Channel"(Email/phone/Twitter/Facebook). Click on "SAVE"
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How to add Ticket Type?

From the home page, go to the menu bar. Click on "TICKETS"Go to "TICKET SETTING"Select "TICKET TYPE"Click on "Add New Ticket Type" Select ticket type. Click on "SAVE"
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How to add Ticket Agents?

From the home page, go to the menu bar. Click on "TICKETS"Go to "TICKET SETTING"Select "TICKET AGENT"Click on "Add New Agent" Choose AgentsAssign Group. Click on "SAVE"Click on "Manage Group" to
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How to export the Tickets in the format you want?

The system of LeoSquad allows you to export the contracts to your computer in the format you desire. From the home page, go to the menu bar. Click on "TICKETS"Click on "EXPORT" located at the top
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